Customer Help

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Search below for our most frequently asked questions, as we continue to try and perfect reading your minds. Because we can't yet..... or can we???

How can we help?

FAQ

Orders / Shipping

Where do you ship to?

We ship our pots and goods world wide.

For shipments to the Canada visit www.Chive.ca and for shipments in the UK and Europe place your order at www.ChiveUK.com

Has my order shipped?

An email will be sent with tracking number when your order has been shipped

How do I change quantities or cancel my order?

What do I need to provide to change or cancel my order?

If you forgot to add something, change or want to cancel your order then simply give us a call us at 1.866.881.1055 or email us at info@chive.ca with your modifications. Please remember to provide us with your name, the best phone number in which to reach you, the order confirmation number and what changes you need.

Damages / Returns

My order arrived broken!!! What now?

We carefully pack each and every order to ensure it's safe for travel, however, they are breakable items and can break from time to time. If you have received a broken item please contact us immediately by emailing us at info@chive.ca to tell us all about it. We will then email you with further instructions.

My order isn't what I expected. How do I send it back?

We won't lie, our feelings might be a little hurt, all product descriptions contain measurements, materials and colors available,  but please email us at info@chive.ca and we will provide you a returns authorization number and address in which to send it back.

How do I return my order for a refund?

If the items you’d like to return an item, please contact us at info@chive.ca your Order ID in the subject line.

Details to include in the email are: product code, reason for return/replacement, and contact details. Someone will get back to you with details on how to return.

How long will my refund take?

Once the product is received complete with original packaging and RA Number, we will provide you with a refund as quickly as possible; in busy times, this process can take slightly longer but will not be longer than 30 days. Refunds will be credited to the original purchaser’s credit card, minus a $3 restocking fee. The restocking fee covers the costs of the box, credit card transaction charges and taxes on postage. All gift recipients without sales receipts will be entitled to a non-refundable merchandise credit only.

Payment Options

What forms of payment are accepted?

We accept Visa, Visa Debit, Mastercard, Mastercard Debit, American Express, PayPal, Apple Pay, Google Pay and Meta Pay.

Ceramic Flower Sizes

What size are these really????

We know it’s confusing, in fact, it’s even confusing on this page tbh. They look the same-ish size, but they aren’t. Blame photography. Here’s a little chart to help you with your flower combos. Please remember these are handmade, so they will vary in size a bit.

Get in touch

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